Scope and responsible party

This privacy policy applies to the CNC Plasma Tables website and the personal information processed through it. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, which is responsible for website administration and related information handling covered by this policy.

References in this policy to personal information carry the meaning used in the Protection of Personal Information Act, including information that can identify a natural person and, where applicable, an identifiable juristic person. This policy applies to website visitors, people who submit details through our contact form and parties who communicate with the business through the website.

Information we collect

Information is collected only where there is a lawful reason to do so for the operation of the website and the handling of sales or product enquiries. The type of information collected will depend on what you choose to send and how you use the site.

Name and surname
Company or workshop name, where provided
Email address and contact number
Town, delivery area or project location
Enquiry content, drawing references, measurements and related notes submitted through our contact form
Basic website usage information such as browser, device, IP address, pages viewed and referring source

We do not ask for unnecessary personal detail. Please do not submit special personal information or confidential third-party material through the website unless it is required for a specific lawful purpose and you are entitled to share it.

How personal information is used

Personal information is processed for specific and limited business purposes connected to this website and the products described on it. This includes the handling of enquiries about plasma cutting tables, beds, slat packs, frames, structures and DIY kits, as well as record keeping connected to those enquiries.

To receive and manage enquiries submitted through the website
To prepare quotations or product information based on the details provided
To communicate about table sizes, kit configurations, delivery areas and related requirements
To maintain internal administrative records
To monitor website traffic, performance and security
To meet legal or regulatory duties where they apply

Personal information is not sold to third parties. Information will only be used in a manner that is adequate, relevant and not excessive for the purpose for which it was collected.

Cookies, analytics and website logs

This website may use cookies and standard analytics tools to understand how visitors use the site and to keep the website functioning properly. Cookies are small text files stored by your browser. Some are necessary for basic site operation, while others help measure traffic and page use.

Website server logs and analytics records may include IP address, browser type, pages visited, date and time of access and general location data inferred from technical signals. This information is used for security, troubleshooting, traffic measurement and improving the operation of the site. You can adjust your browser settings to limit or block cookies, although certain site functions may then not work as intended.

Sharing, storage and protection

Personal information may be shared where reasonably required for website hosting, analytics, technical maintenance, lawful administration or the preparation of a sales enquiry record. Any such disclosure will be limited to what is necessary for the relevant purpose and must be handled with appropriate confidentiality and security safeguards.

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. Information is stored only for as long as needed for the purpose for which it was collected, unless a longer period is required or permitted by law. While reasonable measures are taken, no internet transmission or electronic storage method can be guaranteed absolutely secure.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may request access to personal information held about you, ask for correction of inaccurate information, object to certain processing or request deletion where there is no lawful basis to retain the record. You may also lodge a complaint with the Information Regulator if you believe your information has been processed unlawfully.

Request access to personal information held about you
Request correction or updating of incomplete or inaccurate records
Object to processing where the law allows that objection
Request deletion of records that are no longer required for a lawful purpose
Withdraw consent where processing is based on consent, subject to lawful retention duties

Requests relating to this policy or the processing of personal information through the website may be submitted through our contact form. This policy may be updated from time to time to reflect legal, operational or website changes, and the current version published on the site will apply.